...because I had a thank you card from a patient and his family member in my mailbox, with a gift certificate. I only had this patient when he was admitted, and one other night. What made the difference was the time I spent talking with his mom. I knew she needed someone to just listen and connect with, and luckily I had the time that shift.
After everything that's happened, I'm going to probably scan my thank you notes and put them in my file!